Frequently Asked Questions
Everything you need to know about our human-grade pet essentials.
What does 'Human-Grade' actually mean for your products?
Human-grade means our products are manufactured according to FDA standards for human consumption, using the same high-quality ingredients and rigorous safety protocols found in human supplements and apparel.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for wellness products and gear?
We offer a 30-day satisfaction guarantee. If you or your dog are not completely happy with your purchase, contact our support team for a full refund or exchange, excluding shipping costs.
Can I set up a subscription for my dog’s daily supplements?
Yes, you can choose our 'Subscribe & Save' option on any product page to receive automatic deliveries every 30 days at a discounted rate. You can cancel or pause at any time.
Are your products safe for all dog breeds and ages?
Our formulas are designed by veterinarians to be safe for all breeds. However, we recommend consulting with your vet before starting any new supplement regimen, especially for puppies or dogs with pre-existing conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as modern payment solutions like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.